Many of the problems that we deal with here following the emails we receive from readers are really tiny issues. They should never reach us. They should, instead, have been sorted out in the shop or call centre that they originated. We became involved because someone somewhere didn’t take the time to deal with a customer properly. Or couldn’t be…
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Much has been written during the recent spell of bad weather about passengers rights when airlines fail to deliver on their promises to get you on holiday on time, or indeed back from holiday on time. One of the most important issues about holiday travel has perhaps been a bit lost in all of the talk about consumer rights. And…
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The Financial Conduct Authority is bringing in new rules later this year to force credit card companies to intervene and help customers with long-standing debt. Every day I get asked questions about clearing credit card debt by people who seem to be in a never ending debt spiral. Payments each month only ever seem to cover interest, with capital balances…
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