I was talking to some staff in a retailer in Glasgow this morning that knew that any goods that you purchased were covered by a manufacturer’s warranty. They knew that the warranty lasted for a year or two. They also knew that you were covered under the Consumer Rights Act. But they didn’t really know what that meant. Or how…
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Multiple debt is on the rise again and it causes all sorts of problems. It’s not easy to prioritise when lots of people are shouting for their money back. It often seems simplest and best to pay the person who is shouting the loudest. The company that continually sends you threatening letters must be the most important one to pay…
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When was the last time you checked your bank statement? And I don’t mean a quick glance through it to make sure that you were paid on time. And that your mortgage payment was taken off on the day it should have been. I mean a proper study, line by line, to make sure that you understand every credit and…
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Many of the problems that we deal with here following the emails we receive from readers are really tiny issues. They should never reach us. They should, instead, have been sorted out in the shop or call centre that they originated. We became involved because someone somewhere didn’t take the time to deal with a customer properly. Or couldn’t be…
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