Have any of you had any experiences, positive or negative, with the new Consumer Rights Act? Has it made it easier or more difficult to find a solution if you take faulty goods back to a retailer? Do you understand the changes? And do you think that retailers you have dealt with understand the changes?
And what about digital content? Have you had any experience of dealing with problems with downloads or other digital content that is now covered by the Consumer Rights Act?
The Consumer Rights Act replaced the Sale of Goods Act in October last year and the idea was that it made it much clearer for consumers to understand their rights, and for retailers to be able to deal with consumer problems.
We want to make sure it’s working. So we’re looking for some Moneysucks readers to talk to us about any problems they have faced when returning faulty goods, or items that don’t suit.
If you think you can help then please drop us a line at firstname.lastname@example.org or reply with a message on this post.
We look forward to hearing from you.