‘I don’t care if it doesn’t work. We can’t take it back if you don’t have a receipt.’ Oh yes they can. It’s one of the oldest clichés trotted out by shop staff when faced with a customer they don’t want to deal with. “I’m sorry, we can’t take that back if you don’t have your receipt.” But it’s simply…
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The Zonecard is a card that allows you to use any combination of trains, buses and subway that you need to get round the fair city of Glasgow. I had to get a new one recently. I went to Buchanan St Underground Station, since that’s where the guy on the train told me I should go to buy the card,…
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Pensions have long been used by politicians as a way of winning votes in the run-up to an election. This has to stop. It’s making it really difficult for people to plan effectively for their retirement if they don’t know when their State Pension will be paid, how much they are allowed to put into their pension every year, how…
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Sometimes the levels of service you receive from the same retailer over a period of a few weeks make you wonder if they have changed their customer service policy while you were away. I had a real problem with my mobile phone recently. It seemed to be using more data than ever before, and the battery was draining very quickly.…
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