Most of the letters we get from BT and other phone providers tell us that we owe them money but I got a great letter from BT the other day telling me that my account was several hundred pounds in credit. How can I be so badly organised to allow me to pay BT so much more than I was…
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I read a lot at the moment about the way we repay our mortgages, and that we should be doing all we can to clear them as soon as possible, and certainly before we stop work. I’m not convinced that’s necessarily a good idea, and it seems as though the banks and building societies involved in lending money for mortgage…
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I had an absolutely awful experience with one of our largest and best known companies this week that I need to share with you. I’m not going to mention them by name at this stage because I didn’t ask them to formally reply to the situation I faced. I was on the phone to this organisation for forty-five minutes with…
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I know from the emails and letters I receive that pensions are still a source of confusion for lots of our readers. The auto-enrolment that was introduced by the government a few years ago is taking shape, and will help many millions of workers to retire with more than they ever thought they would have in their pension funds. But…
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