We don’t plan to fail goes the old adage, we just fail to plan. And nowhere is that more true than when it comes to dealing with our money. We set up banks accounts without checking that they do the things we need them to do, we pay hundreds, sometimes thousands of pounds a year more than we have to…
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People often ask me how much they should be paying into a pension to ensure a decent income at retirement. It’s a difficult question. A lot depends on the age you are when you start to save, when you ant to retire, and where you invest the money that is in your pension. It’ll take you eleven minutes and ten…
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There are some organisations that stand out as providers of great customer service but there are still far too many that fall woefully short when it comes to providing happy experiences for their customers. One of the areas in which too many companies fail is when it comes to providing a telephone service to customers. They hide behind ‘security’ as…
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Do you read all of the Terms and Conditions of every insurance policy that you buy? Should you have to? The answer to both questions, given that I’m told the average policy document comes with something like 25,000 words, should be no. And for the vast majority of us it is actually no, certainly as far as the first question…
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