No receipt but you still have rights.

One of the most common questions I get asked relates to your right when you take back unwanted or faulty goods. The reaction many customers get from shop staff if they try to do this without a receipt goes like this.  ‘I don’t care if it doesn’t work. We can’t take it back if you don’t have a receipt.’

But it’s simply not true. The fact is that retailers are not under any legal obligation to provide you with a receipt so it would be rather unfair if they try to insist that you need to produce one when returning goods.

If you are returning goods because they are faulty, and they have broken the terms of the Consumer Rights Act, then you don’t need a receipt.

You may, however, be asked for proof of purchase and for this you could use a cheque stub or a bank or credit card statement.

If you are returning goods just because you’ve changed your mind or they don’t fit you then the shop does have the right to insist on a receipt since they are taking the goods back in accordance with their own internal policies rather than because of any legal requirement they have.

Most retailers will allow you to return unwanted goods within a certain time frame – and it varies from retailer to retailer so if you think you may have to return something then ask how long you have at the time you are buying it.

 

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