The horrible weather of the last few days has brought train delays and cancellations back in to focus for travellers, and reminded me to tell you about the fact that you can get some, if not all, of the money that you spend on train travel back from the train operators if your journey is delayed. The train I…
Read More
Most of the letters we get from BT and other phone providers tell us that we owe them money but I got a great letter from BT the other day telling me that my account was several hundred pounds in credit. How can I be so badly organised to allow me to pay BT so much more than I was…
Read More
I had an absolutely awful experience with one of our largest and best known companies this week that I need to share with you. I’m not going to mention them by name at this stage because I didn’t ask them to formally reply to the situation I faced. I was on the phone to this organisation for forty-five minutes with…
Read More
Payment Protection Insurance has rarely been out of the headlines in recent years. Millions of consumers have reclaimed billions of pounds as a result of polices that were sold by banks and insurers. The policies were typically sold to cover repayments on mortgages and other loans. They were usually sold at the same time as the loan was set up,…
Read More