Q. I tried to return a handbag to Jenners in Edinburgh where I purchased it only 6 weeks ago since the stitching came away in 2 separate places. I did not have my receipt as it was bought by card and the receipt disposed of after checking off bank statement. Not only did the rather surly supervisor refuse to change…
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It’s hard to believe that it’s still snowing all over the UK the week before Easter. But it is! Easter weekend is the time that many of us traditionally start to book our summer holidays. Over the next month or so many of us will be online looking for a sun-soaked bargain abroad. Or perhaps this year we’ll go somewhere…
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I was talking to some staff in a retailer in Glasgow this morning that knew that any goods that you purchased were covered by a manufacturer’s warranty. They knew that the warranty lasted for a year or two. They also knew that you were covered under the Consumer Rights Act. But they didn’t really know what that meant. Or how…
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Multiple debt is on the rise again and it causes all sorts of problems. It’s not easy to prioritise when lots of people are shouting for their money back. It often seems simplest and best to pay the person who is shouting the loudest. The company that continually sends you threatening letters must be the most important one to pay…
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