News on bbc

Fergus will be back on the John Beattie Show on BBC Radio Scotland on Wednesday just after the 1pm news with some great tips to help organise your money and understand your consumer rights. This week he'll be looking at the best way to spring clean your finances at the beginning of a new tax year. Catch up on previous shows here

Moneysucks for musicians

Have a look at the first part of our new series on how musicians can best maximise and protect their income from their own words and music.

Tesco’s mistake, but are we to blame as well?

The Tesco pricing error story that appeared earlier this week was interesting. I was taking about it on a BBC programme and when I suggested that we had a responsibility as consumers to check our bills when we have done our shopping I was told that surely it was Tesco that should be making sure their pricing was correct, and not our place to check it.

In reality is should be both. Tesco has a responsibility to make sure that the offers it is displaying in-store are accurate so that we, as its customers, can work out as we meander round their stores whether we want to purchase the things they are selling. If they are offering goods on a special three for two or two for one deal then these deals should be checked regularly and re-ticketed when the deal comes to an end. The fact that mistakes were found in so many Tesco stories as part of the BBC investigation would suggest that this is not happening on a regular basis. Thirty three out of fifty stores had pricing issues and that suggests to me one of two problems. Either Tesco is some sloppy management issues or they have a real manpower issue in each of the stores affected. Tesco said it would be double checking the accuracy of the price labels at all its stores as a result of the BBC’s investigation. The company runs more than 3,500 stores across the UK.

A Tesco spokesperson told the BBC “We take great care to deliver clear and accurate price labels for our customers so they can make informed decisions on the products they buy. We are disappointed that errors occurred and will be working with the stores involved to reinforce our responsibilities to our customers.”

But we as consumers have a responsibility as well to make sure that we are being correctly charged when we shop, and not just in supermarkets. Mistakes happen and it makes sense to check receipts when you get home, partly to make sure that you have been charged correctly for everything you have bought but also to make sure that you haven’t left half your shopping lying at the till when you left the shop!

Leave a Reply

Your email address will not be published. Required fields are marked *

The Daily Record's Mark McGivern has been doing some great work exposing the ticket touts who are ripping off sports and music fans. Let us know if you have been ripped-off by ticket touts when buying tickets for your favourite band or sporting event.
60 Second Tips

In a brand new series listen to and watch Fergus Muirhead here as he explains common money and consumer issues in less than one minute.
This series will build up over the next few months into a valuable library of money and consumer tips, all delivered in a simple and straightforward way.

Subscribe to our newsletter
* indicates required
Moneysucks? is: