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Fergus will be back on BBC on Wednesday this week on the John Beattie Show on BBC Radio Scotland just after the 1pm News with some great tips to help organise your money and understand your consumer rights. Catch up on previous shows here

Moneysucks for musicians

Have a look at the first part of our new series on how musicians can best maximise and protect their income from their own words and music.

When ‘sorry we can’t help you’ is the wrong answer.

It’s interesting to have a look from time to time at statements you hear in shops that are obviously not right, but which are used to try to fob off customers so that they are forced to go away and take their problem elsewhere.‘You are only covered for the first year’ is one such statement that fits in the ranks of the ‘patently untrue but saves me dealing with this person any longer.’ It usually comes before ‘We can’t help you now because of the length of time you have had it or you’ll need to send it back to the manufacturer’. Again, simply not true.

Most goods that you buy will be covered by a manufacturer’s warranty that lasts for the first twelve months from the date of purchase. This manufacturer’s warranty is issued in addition to the protection you enjoy under Consumer Rights Act legislation. This protection allows you to bring an action against the retailer that sold you the faulty goods for up to five years (six in England) from the date of purchase. So if anything happens within the first twelve months you have a choice. You could choose to ask the retailer to deal with the problem or you could go directly to the manufacturer to deal with it. In fact if the goods cost more than one hundred pounds and less than thirty thousand pounds and you paid with your credit card then you may actually have a third option since you could take action against the credit card company instead using Section 75 of the Consumer Credit Act.

Having said all of that, you shouldn’t expect a full refund if your kettle breaks down after five and a half years, but instead any claim after a prolonged period of usage and time would need to take into account the expected normal working life of the goods concerned. But if an item has a shelf life of more than 12 months what it does mean is that shop staff can’t brush you off a with a ‘you’ve had it more than a year we can’t help you’ line.

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News
Bank of England Governor Mark Carney hinted last week that interest rates could be on the move soon and it seems as though this announcement is already leading to some lenders increasing their rates for borrowers.
60 Second Tips

In a brand new series listen to and watch Fergus Muirhead here as he explains common money and consumer issues in less than one minute.
This series will build up over the next few months into a valuable library of money and consumer tips, all delivered in a simple and straightforward way.

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