News on bbc

Fergus will be back on the John Beattie Show on BBC Radio Scotland on Wednesday just after the 1pm news with some great tips to help organise your money and understand your consumer rights. This week he'll be looking at the best way to spring clean your finances at the beginning of a new tax year. Catch up on previous shows here

Moneysucks for musicians

Have a look at the first part of our new series on how musicians can best maximise and protect their income from their own words and music.

“I’m sure you do want my password.”

My home phone rang at 8am the other day. That’s usually a bad sign. It looked like an international number, the USA to be specific, and since I have family there I thought it prudent to answer. I heard a voice tell me that he was Alex from BT and that he was phoning to tell me that my broadband was being disconnected in a couple of days if I didn’t do some things that he was going to tell me to do. I told him I was busy but if he gave me a number I would call him back.

He proceeded to give me a London number and then he started this huge monologue about how BT had received security warnings from my server and he mentioned malware and hacking and lots of other scary words that I didn’t really understand.

I hung up and immediately called BT. They told me that they would never give out a London number for customers to call, it would always be a freephone number, and that they would never speak to me the way ‘Alex’ spoke to me in the first place, scaring me with threats of disconnection and viruses and hacking. The guy I spoke to at BT told me that scams and viruses are a problem faced by many consumers in the UK and that BT is at the forefront of the industry to combat them. They have a number of specially trained advisors who can give advice and reassurance and can discuss services, like their free BT Call Protect service, which helps to block nuisance calls. Readers can find out more at BT Call Protect service proactively  blocks calls from numbers known to be generating nuisance calls and drastically reduces the number of such calls customers receive. Customers can get help and pre-register for this free service at

If you receive a call from someone claiming to be from BT then you can check the validity of the caller by calling BT back on 0800 800 150.

The same goes for calls from other companies asking you to provide the caller with information abut your account.  

One Response to “I’m sure you do want my password.”

  • Angus MacCuish says:

    Hi Fergus
    Hope you’re well. I had a similar experience recently – cheating b******s.

Leave a Reply

Your email address will not be published. Required fields are marked *

It looks as if the Financial conduct Authority might be about to take action to help so-called 'mortgage prisoners', borrowers who have loans with companies that are no longer trading.
60 Second Tips

In a brand new series listen to and watch Fergus Muirhead here as he explains common money and consumer issues in less than one minute.
This series will build up over the next few months into a valuable library of money and consumer tips, all delivered in a simple and straightforward way.

Subscribe to our newsletter
* indicates required
Moneysucks? is: