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Fergus will be back on BBC on Wednesday this week on the John Beattie Show on BBC Radio Scotland just after the 1pm News with some great tips to help organise your money and understand your consumer rights. Catch up on previous shows here

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Do you understand your consumer rights?

Have any of you had any experiences, positive or negative, with the new Consumer Rights Act? Has it made it easier or more difficult to find a solution if you take faulty goods back to a retailer? Do you understand the changes? And do you think that retailers you have dealt with understand the changes?

And what about digital content? Have you had any experience of dealing with problems with downloads or other digital content that is now covered by the Consumer Rights Act?

The Consumer Rights Act replaced the Sale of Goods Act in October last year and the idea was that it made it much clearer for consumers to understand their rights, and for retailers to be able to deal with consumer problems.

We want to make sure it’s working. So we’re looking for some Moneysucks readers to talk to us about any problems they have faced when returning faulty goods, or items that don’t suit.

If you think you can help then please drop us a line at or reply with a message on this post.

We look forward to hearing from you.

One Response to Do you understand your consumer rights?

  • Sotiris says:

    Well, even after the consumer rights act a number of companies are still impervious to the law. I bought a defective device from day one and the retailer SIMPLY REFUSES TO REPLACE IT AND KEEPS SENDING ME TO THE MANUFACTURER. The excuse is that they do not collaborate any longer with the manufacturer and asked me to speak directly to the manufacturer. Obviously, I do not have the time and money to raise the matter with the consumers union…

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Facebook and Twitter have long been full of posts and tweets telling us that we don't need to worry, or pay, if we get stung with 'parking charge notices' from private companies. According to a recent Scottish judgement we might have to think again on this issue.
60 Second Tips

In a brand new series listen to and watch Fergus Muirhead here as he explains common money and consumer issues in less than one minute.
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