Does good customer service still exist?
Just noticed this post on a friend’s Facebook page.
“Went into car phone warehouse in Buchanan galleries with my mobile. I was looking for some professional help or advice. The young man told me my screen was not responsive and the phone is done “Your options are £150 for a new screen or a new mobile” he told me. I said “really” and walked out and took myself up to the EE shop on Sauchiehall Street. I handed my phone over to the lad who looked at it, told me the screen was frozen, looked at my phone and fixed it in two minutes.
Second complaint. I was having a problem with a lens on my camera so I took it into Jessop’s on Sauchiehall Street. I was directed to the Nikon expert who looked over the lens and said the aperture on the lens is fecked and you need to get a new lens Now the lens was just a few months old and I had paid good money for it Some kind person had advised me to get a second opinion and take it to A J Johnstone It turned out that the lens was in perfect condition.
Have I got mug written all over my face, or is this just normal modern retail?”
For the record Alister Sinclair, the Facebook friend concerned, is no mug and I’m sure he gave as good as he got. But is his experience a sign of the times, as the artist known as Prince might have said.
What’s your experience of shop staff these days?
Do they tell you anything to get a quick sale?
Or is it because they don’t know any better?
Do you find it a hassle when you take faulty goods back to the shop?
And does in put you of doing so?
Let us know what you think.